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Profile cannot access 3 folders

 
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jacobacci



Joined: 22 Feb 2015
Posts: 24

PostPosted: Thu Sep 11, 2025 11:49 am    Post subject: Profile cannot access 3 folders Reply with quote

I am running VV6014. The paths in my profile are:
\\?\<userprofile>\Documents\
\\?\UNC\192.168.0.10\RF\RF My Documents\


After a compare from my laptop documents folder to the backup location on the NAS, I am seeing the following messages in the output window (I have replaced the username by myusername):

[INFO] Cannot access folder \\?\C:\Users\myusername\Documents\My Music\. Folder excluded.
[INFO] Cannot access folder \\?\C:\Users\myusername\Documents\My Pictures\. Folder excluded.
[INFO] Cannot access folder \\?\C:\Users\myusername\Documents\My Videos\. Folder excluded.

None of these three folders exist inside the documents folder, neither on the laptop, nor on the NAS.
The sync job itself runs through without issues.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8864

PostPosted: Thu Sep 11, 2025 11:37 pm    Post subject: Reply with quote

Windows keeps legacy junctions / shell-folder links such as My Music, My Pictures, My Videos inside a user's Documents tree for compatibility. These are reparse points (virtual/redirected folders) that often do not contain real data in that location or point to locations that are not accessible from your current context.

- ViceVersa attempts to scan them, gets an access / path-not-found error, logs the [INFO] Cannot access folder.... Folder excluded. lines, and continues. That's why the profile completes successfully.

Could this be the issue here? However ViceVersa does not follow junctions/reparse points by default.
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jacobacci



Joined: 22 Feb 2015
Posts: 24

PostPosted: Fri Sep 12, 2025 7:41 am    Post subject: Reply with quote

Sounds like this could be the issue, but you are definitely a better judge than me on this.
Smile
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8864

PostPosted: Sun Sep 14, 2025 5:27 am    Post subject: Reply with quote

What version of Windows is this happening on?
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