Forum Index  ViceVersa HOME         FAQ and Knowledge Base

 FAQForum FAQ   SearchSearch Forum  RegisterRegister 
 ProfileProfile   Log inLog in 

ViceVersa 4 freezes after comparison

 
Post new topic   Reply to topic     Forum Index -> Support
Author Message
backupwiz



Joined: 06 May 2009
Posts: 23

PostPosted: Wed Aug 10, 2022 10:10 am    Post subject: ViceVersa 4 freezes after comparison Reply with quote

Dear Support,

I have just run into a serious problem with VV 4 pro: after comparing an external HDD drive to a an internal one, the program freezes at the comparison results window (not fully drawn) and has to be forcibly closed.

The profile I am trying to use is not a new one, I have successfully used it on this same computer for many years.

This is a big problem for me as I cannot now transfer my files from my laptop to my desktop to continue my work.

I even tried deinstalling VV 4 and installing VV 3 but strangely enough, the result is the same.

I am a paying customer and urgent help is needed.

Best regards,
BW
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8619

PostPosted: Wed Aug 10, 2022 10:22 am    Post subject: Reply with quote

Hi, sorry to hear about this issue. Did you try with a different set of folders, i.e. is it only happening with a certain set of folders, sources/targets? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
backupwiz



Joined: 06 May 2009
Posts: 23

PostPosted: Wed Aug 10, 2022 10:24 am    Post subject: ... Reply with quote

I have not tried at this point. Just wondering if someone on your end could access my computer remotely, witness the problem and maybe fix it?

I have an onoing project that I need to transfer to the desktop, databases, etc. and this is throwing a wrench at my plans...
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8619

PostPosted: Thu Aug 11, 2022 11:06 am    Post subject: Reply with quote

Hi, could you send the profile log to support via e-mail please?
Profile log can be set in profile settings -> execution if you have not set one yet. thank you
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
Display posts from previous:   
Post new topic   Reply to topic     Forum Index -> Support All times are GMT
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © phpBB Group
Copyright © TGRMN Software. TGRMN Software products: