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ViceVersa stops or crashes when starting compare

 
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KevinPhillips



Joined: 21 Jun 2022
Posts: 2

PostPosted: Tue Jun 21, 2022 6:53 am    Post subject: ViceVersa stops or crashes when starting compare Reply with quote

I have been using Vice Versa Pro 2.5 for a number of years. About a week or 2 ago it stopped working. I can load the profile but as soon as I click "Compare", the main window disappears and nothing further happens. I downloaded V4 to check if it was possibly a problem with the older version but exactly the same thing happens.

Start program
Load Profile
Click Compare
Nothing

I am not sure if there are any log files but viceversa.dmp and viceversa.rpt with a new datestamp are both 0 bytes.

Vice Versa is my backbone backup program. Can anybody help?

Thank you
Kevin
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8481

PostPosted: Wed Jun 22, 2022 10:36 am    Post subject: Reply with quote

Hi Kevin,

Sorry to hear about this problem.
Could you send the profile log to support via e-mail please?
A log file can be set in ViceVersa -> Profile Settings -> Execution

thank you
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
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KevinPhillips



Joined: 21 Jun 2022
Posts: 2

PostPosted: Wed Jun 22, 2022 5:29 pm    Post subject: Reply with quote

Thank you for your answer, it reminded me where the log files are saved. I decided to rename the log files to create a new one to send to you. After the rename, everything worked again, no more problems. Maybe a log file was corrupt?

Anyway, all sorted so thank you.

Kevin
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