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Aholics.com
Joined: 17 Mar 2006
Posts: 23
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 Posted: Sun Apr 02, 2006 10:05 pm Post subject: Error Reports, Schedule Tasks Not Ending, etc... |
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Below is an error report I received recently.
As well, many of my tasks running in VVS tend to "hang" even after the log says they're completed. The task just stays in a "running" state. I run these hourly, so I've had to set the system up to stop running after 1h59m, just to re-set them. It's fairly common it seems.
Not sure if the error report is related or not.
| Code: | //=====================================================
Exception report created by ViceVersa Pro 2 version 2.0.0.9
System details:
Windows Server 2003, (Standard Edition), (Terminal Services), (Terminal Services in Remote Admin Mode), (Uniprocessor Free), (x86-32 Processor) v5.2 Build:3790 Service Pack:1
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 004CE8E3 01:000CD8E3 C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
Registers:
EAX:0012A378
EBX:00128015
ECX:00B80020
EDX:03493048
ESI:03493048
EDI:00129340
CS:EIP:001B:004CE8E3
SS:ESP:0023:00127D14 EBP:00127D6C
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010206
Call stack:
Address Frame Function SourceFile
004CE8E3 00127D6C 0001:000CD8E3 C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
005575AB 00127DFC 0001:001565AB C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
00553F1E 00127E1C 0001:00152F1E C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
00555ED4 00127E7C 0001:00154ED4 C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
00555F64 00127E9C 0001:00154F64 C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
7739C3B7 00127EC8 EnableMenuItem+4CD4
7739C484 00127F40 EnableMenuItem+4DA1
7739CA68 00127F9C TranslateMessageEx+D5
7739CE7A 00127FC4 MsgWaitForMultipleObjectsEx+126
7C82EC9E 00128010 KiUserCallbackDispatcher+2E
00558C73 77394EC5 0001:00157C73 C:\Program Files\ViceVersa Pro 2\ViceVersa.exe
084D8BEC 8B55FF8B |
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Al Bsharah
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TGRMN Software
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| Posted: Sun Apr 02, 2006 11:49 pm Post subject: |
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Please update to the latest VV PRO 2 build 2010. If the error happens again can you please send the files viceversa.dmp and viceversa.rpt to support@tgrmn.com , thanks!
Regarding ViceVersa hanging, which VVScheduler flags are you using? Are you suing the /wait flag?
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Aholics.com
Joined: 17 Mar 2006
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| Posted: Mon Apr 03, 2006 5:57 pm Post subject: |
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Yes, I'm using the /wait flag.
As of now, my three tasks are all stuck on "running" and there are no updates to the logs since 1:30am this morning. Each runs every hour and it's now 10:55am. The entire backup process takes no more than 15 minutes for all three of them combined.
Despite the fact that they are stopped every 1hr59min if they run long, they don't seem to be doing anything.
I will try the update now.
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Al Bsharah
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Aholics.com
Joined: 17 Mar 2006
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| Posted: Mon Apr 03, 2006 6:42 pm Post subject: |
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More info.
After the upgrade, one of the three shows it's still running...but the log file is obviously stating that it's done running:
| Code: | 2006-04-03 11:10:44 : - Execution Summary -
2006-04-03 11:10:44 : - Added Files - Source: 0 (0) - Target: 31 (2.99MB)
2006-04-03 11:10:44 : - Updated Files - Source: 0 (0) - Target: 762 (57.42MB)
2006-04-03 11:10:44 : - Deleted Files - Source: 0 (0) - Target: 0 (0)
2006-04-03 11:10:44 : -- Errors (Updating) - Source: 0 (0) - Target: 2 (33.30MB) [ERROR]
2006-04-03 11:10:44 : - Added Subfolders - Source: 0 - Target: 0
2006-04-03 11:10:44 : - Deleted Subfolders - Source: 0 - Target: 0
2006-04-03 11:10:44 : Exit Code: 3. Execution completed with some file copy/delete errors. [ERROR]
2006-04-03 11:10:44 : ************************************************************
2006-04-03 11:10:44 : |
EDIT: Another note, even though the /wait command is used, the other two seemed to run and finish while the 3rd was hung in a "running" state.
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Al Bsharah
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TGRMN Software
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| Posted: Mon Apr 03, 2006 10:45 pm Post subject: |
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Thanks for downloading the update. Could you please remove the /wait flag and see what happens? We heard from other customers that the /wait flag could be the cause of not 'releasing' ViceVersa at the end of execution. This happens only on certain systems, we could not duplicate that behavior here, so I can not guarantee it will work. thanks.
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Aholics.com
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| Posted: Tue Apr 04, 2006 12:15 am Post subject: |
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Ok.../wait is removed. I'll let you know how the next few cycles go.
Don't know if this helps, but when I "Terminate Task", for the hanging task, from the VVS screen...I get the following information:
Exit Code:
-1073741819 (yes, negative)
Latest Status:
Unspecified
More soon...
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Al Bsharah
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TGRMN Software
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| Posted: Tue Apr 04, 2006 12:18 am Post subject: |
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Thanks. That negative exit code is "undefined". It means that VV has crashed. Basically it seems that VV was hanging and when you try terminating the task it crashed.
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Aholics.com
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| Posted: Tue Apr 04, 2006 12:57 am Post subject: |
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Ok...same situation with /wait turned off (for just the hanging task).
The system is a Win2k3 Server, fully patched.
* Single P4 2.66GHz processor
* 500MB RAM
* Dual 250GB disks software mirrored (Windows built-in) partitioned into 20GB and 230GB drives.
Anything else you need to know, or can provide?
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Al Bsharah
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TGRMN Software
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| Posted: Tue Apr 04, 2006 1:46 am Post subject: |
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Is it only 1 task that is hanging? If yes, could you please send all your profiles and log files to support@tgrmn.com, so we can compare them and see what can cause this issue.
Also, when the task is hanging and you click on 'terminate', it crashes. then ViceVersa will create 2 files, ViceVersa.dmp and ViceVersa.rpt in the installation folder. Can you please send those 2 files?
thanks
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TGRMN Software
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| Posted: Tue Apr 04, 2006 2:00 am Post subject: |
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There is also another thing that could help debugging this... this would be very very useful.
While the VV task is hanging, use the tool userdump.exe ( download and intructions here http://support.microsoft.com/?kbid=241215 -- see section To create a dump file for a hanging process ). Create a dump file and then send that file to us for further analysis...
In the task manager please make sure only 1 ViceVersa.exe is running.
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patrickfj
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| Posted: Mon May 08, 2006 2:01 pm Post subject: Scheduled tasks stay running |
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We are seeing this on a 'backup' job with VV 2 also. Was there any conclusion to this thread?
Thanks,
Patrick |
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TGRMN Software
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| Posted: Mon May 08, 2006 11:42 pm Post subject: |
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No. Can you do the following:
While the VV task is hanging, use the tool userdump.exe (download and intructions are here http://support.microsoft.com/?kbid=241215 -- see section "To create a dump file for a hanging process").
Create a dump file and then send that file to us for further analysis...
In the task manager please make sure only 1 ViceVersa.exe is running.
thanks
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Aholics.com
Joined: 17 Mar 2006
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| Posted: Wed May 17, 2006 3:20 pm Post subject: |
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Sorry, I've been meaning to do this testing for you but have been too busy. Urgh! Anyway, still hoping to spend some time on this soon...
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