VPN connection dropping

mrt595 · Joined: 31 Mar 2006 Posts: 6

I am using VVPro2 to synch files back to a corporate server via VPN. The client PC runs Cisco VPN Client 4.8 for Windows and connects to a Cisco VPN concentrator. It runs flawlessly until I schedule a synch.

I have scheduled a synch every hour, every two hours and every four hours and every time the synch begins the VPN connection drops.

The PC has the latest versions of VV, VPN and XP Pro is patched to the most current level.

I checked the forums and didn't find anything related.

Any help would be appreciated.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8689

Does this happen only with ViceVersa or also trrying to copy many files with Windows Explorer for instance?
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mrt595 · Joined: 31 Mar 2006 Posts: 6

Only in VV. And the number of changes is usually pretty low. We're not synching dozens or hundreds each time, just a handful and they are all small documents... Word & Excel mostly.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8689

If you are not already using the latest VV PRO 2 build (2010), can you try that? There was a change in the way VV connects to the network that could be solving this... You can download the latest build from the home page, thanks.
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mrt595 · Joined: 31 Mar 2006 Posts: 6

I thought the software was up to date, but I was mistaken. However, I did do the update and the problem still exists.

I appreciate your efforts. I know this is a difficult problem.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8689

At which point exactly does the VPN connection drop? (you can see that from the log file - setup a log file in the profile settings) thanks
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mrt595 · Joined: 31 Mar 2006 Posts: 6

It seems to happen immediately. As soon as the program runs the connection is dropped.

2006-04-05 14:58:22 :

2006-04-05 14:58:22 : -

2006-04-05 14:58:22 : ************************************************************

2006-04-05 14:58:22 : Profile Started.

2006-04-05 14:58:22 : ************************************************************

2006-04-05 14:58:22 : Version: ViceVersa PRO 2 Build 2010 (SN30)

2006-04-05 14:58:22 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe" "C:\Documents and Settings\admin\My Documents\ViceVersa PRO 2\Data-Files.fsf" /hiddenautoexec

2006-04-05 14:58:22 : System: Windows XP (Professional), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.1 Build:2600 Service Pack:2

2006-04-05 14:58:22 : User: admin

2006-04-05 14:58:22 : Computer: MCOHEN2

2006-04-05 14:58:22 : **** Profile: C:\Documents and Settings\admin\My Documents\ViceVersa PRO 2\Data-Files.fsf

2006-04-05 14:58:22 : **** - Folders -

2006-04-05 14:58:22 : **** Source: "H:\Files - Data\"

2006-04-05 14:58:22 : **** Target: "C:\Documents and Settings\admin\My Documents\Files - Data\"

2006-04-05 14:58:22 : **** Include Subfolders: Yes

2006-04-05 14:58:22 : **** Create sources/targets that do not exist

2006-04-05 14:58:22 : **** - Comparison Settings -

2006-04-05 14:58:22 : **** Comparison Type: Size and Timestamp

2006-04-05 14:58:22 : **** - Execution Settings -

2006-04-05 14:58:22 : **** Method: Synchronization

2006-04-05 14:58:22 : **** Tracking Database: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\vvdb1.tdb"

2006-04-05 14:58:22 : **** Log File: "C:\Documents and Settings\admin\Desktop\log2.log" (max 1000 KB)

2006-04-05 14:58:22 : **** No archive for deleted/replaced source files

2006-04-05 14:58:22 : **** No archive for deleted/replaced target files

2006-04-05 14:58:22 : [ERROR] Source: folder "H:\Files - Data\" not found. The system cannot find the path specified.

2006-04-05 14:58:23 : Exit Code: 2. Execution not completed. [ERROR]

2006-04-05 14:58:23 : ************************************************************

2006-04-05 14:58:23 :

mrt595 · Joined: 31 Mar 2006 Posts: 6

Any ideas? Anything I can try?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8689

Can you try using a UNC path such as \\server\share\ instead of the H:\ drive letter ?
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mrt595 · Joined: 31 Mar 2006 Posts: 6

Tried that... no joy. I switched to MS-VPN client and the problem seems to be gone so I guess it's an issue with VV and Cisco.

I'll stick with MS-VPN util the next rev of Cisco comes out and see what happens.

Thanks.