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kirkdickinson
Joined: 15 May 2008
Posts: 63
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 Posted: Mon Oct 21, 2019 8:57 pm Post subject: The operator or administrator has refused the request |
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I have set up several tasks to run in VV Scheduler. Some tasks copy local data out to a server every night. Other tasks only run once or twice a week and should make backups from the server. Any task that tries to copy from the server to the local drive will fail to run automatically with this error:
The operator or administrator has refused the request (0x800710e0)
This is set up on a non administrator account. I found information on how to add permissions to run vvschedule.exe on the non admin account. That didn't make a difference.
There must be somewhere else to set the permissions.
I really need this to run without futzing with it all the time. Can you please help?
Thanks,
Kirk |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8682
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| Posted: Tue Oct 22, 2019 1:41 am Post subject: |
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Hi, does this error appear without the profile even running? i.e. is it a Windows scheduler issue and the profile log in ViceVersa does not show ViceVersa running?
Is the account running the tasks that fail different from the account which is successful?
thanks
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kirkdickinson
Joined: 15 May 2008
Posts: 63
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| Posted: Tue Oct 22, 2019 3:08 pm Post subject: |
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| TGRMN Software wrote: | Hi, does this error appear without the profile even running? i.e. is it a Windows scheduler issue and the profile log in ViceVersa does not show ViceVersa running?
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The error appears in the list of tasks in VVScheduler when I check to see which tasks have successfully ran or not.
Don't know anything about Windows Scheduler. Never used it, don't know how to use it.
| TGRMN Software wrote: |
Is the account running the tasks that fail different from the account which is successful? |
The only thing different that I can see between the tasks that run reliably and the ones that don't is that tasks Computer --> Server always run and tasks Server --> Computer never run.
OK, very very irritating. I spent an hour doing a bunch of screen captures of what is going on and there is no way to upload, embed them or link to them. ERRRR!
Every time I open VVScheduler, I receive this dialog. I have set all the permissions but it still comes up.
******** Can't link to graphic ??? ********
The permissions are set for all users on this computer to be able to access wwscheduler.exe and those permissions are inherited by "Store" user which is the current user.
******** Can't link to graphic ??? ********
When I look a the task list in vvshcheduler for recent tasks this is what it looks like:
******** Can't link to graphic ??? ********
If I try to view the log by clicking on "View Log Profile", I get a message that says "A log file was not set for this profile."
******** Can't link to graphic ??? ********
But that is not true. I have enabled the log profile on all the problematic tasks....
******** Can't link to graphic ??? ********
Hope this is enough information to help solve this issue.  Thanks |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8682
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| Posted: Wed Oct 23, 2019 6:55 am Post subject: |
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Sorry about the forum not supporting attachments ... 
Could you send the images to support via e-mail, please?
thank you very much
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kirkdickinson
Joined: 15 May 2008
Posts: 63
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| Posted: Wed Oct 23, 2019 3:03 pm Post subject: |
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I think I got it figured out. The tasks that weren't running were ones that I had never gotten to run successfully from the vvscheduler. I had tried to force them to run on the admin account by using the admin username and password. They would run manually, but not automatically.
When I changed the permissions on the vvscheduler, then it would probably have run under the user account, but it still had the credentials for the admin account. I have been changing those over to the user account and so far, the tests look like that is working.
I need to verify that this is all working, but it looks promising.
Thanks,
Kirk |
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TGRMN Software
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kirkdickinson
Joined: 15 May 2008
Posts: 63
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| Posted: Tue Dec 31, 2019 8:25 pm Post subject: Reopen |
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Not sure if I should reopen this or start a new one.
This problem has not gone away, but I have verified that it only crops up on Windows 10 machines, and only ones that are fully updated, and on ones that are running not in administrator accounts. |
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TGRMN Software
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kirkdickinson
Joined: 15 May 2008
Posts: 63
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| Posted: Fri Jan 03, 2020 2:59 pm Post subject: |
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I sent them to the support email.
Thanks,
Kirk |
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kirkdickinson
Joined: 15 May 2008
Posts: 63
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| Posted: Mon Jan 06, 2020 6:53 pm Post subject: |
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| TGRMN Software wrote: | | Hi, could you send the screenshot to support via e-mail please? thank you |
I sent this last week and haven't heard back. At this point. I can't get scheduled updates to work on any Windows 10 computer. I was going to get some more licenses because I have added some computers. If I can't get the ones I have working, I am going to need to find a better solution that works. Thanks.
Kirk |
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TGRMN Software
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kirkdickinson
Joined: 15 May 2008
Posts: 63
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| Posted: Tue Jan 07, 2020 4:04 pm Post subject: |
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Frankly, I am not excited to download and buy more add ons. This all used to work, but now isn't. I would like to get this fixed. |
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jrcastell
Joined: 08 Apr 2021
Posts: 4
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| Posted: Thu Apr 08, 2021 3:58 pm Post subject: |
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| Hello, was there any resolution to this issue? I'm experiencing the same thing on a Windows Server 2019 computer. Thanks |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8682
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| Posted: Fri Apr 09, 2021 1:55 am Post subject: |
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Hi, can you check if the previous task instance has terminated properly? Are there any ViceVersa.exe processes still running? thanks
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jrcastell
Joined: 08 Apr 2021
Posts: 4
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| Posted: Fri Apr 09, 2021 1:21 pm Post subject: |
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| Hmm...that actually might have been the case as last-night's backup job executed without any issues. I'll report back if it starts failing again and make sure to check the running processes. Thanks |
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