System Tray icon missing (Win7)

2spring · Joined: 13 Mar 2014 Posts: 14

Hi,

My Win7 System Tray used to show the ViceVersa icon which became animated when ViceVersa was active.

It has disappeared.

I have tried launching VVLauncher from Tools in the Program List and re-srarting Win7 but the System Tray icon is still missing.

I am using Win7 Home Premium 64bit and ViceVersa Pro 2 Build 2014

Any help would be greatly appreciated.

Thanks

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8682

Hi, is the icon maybe hidden in the taskbar?
In Control Panel\All Control Panel Items\Notification Area Icons you can hide/show taskbar icons.
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2spring · Joined: 13 Mar 2014 Posts: 14

Thank you very much for your answer. However, it didn't work.

The 'Notification Area Icons' feature was already selected to 'Always show all icons and notifications on the taskbar'

I tried de-selecting that and manually selecting for both 'VVLauncher' and 'ViceVersa Pro 2' but that didn't work so I reverted back to selecting 'Always show all icons and notifications in the taskbar.'

I did notice that, in the 'Notification Area Icons' pane, the 'VVLauncher' icon was that of 'Avast Free Antivirus'. ??

I also noticed that another program's icon was that of 'Avast Free Antivirus' but in the taskbar that programs correct icon is showing.

2spring · Joined: 13 Mar 2014 Posts: 14

Got a work-around:
De-selecting 'Run profile at startup'
Selecting to 'Run profile every 10 minutes'

Icon is now present as normal and in Control Panel > 'Notification Area Icons' the icons are correct for ViceVersa.

The profile was looking for Source Folders on a NAS and the NAS doesn't wake up until a user tries to access it. That's what made me try the above.

If I navigate to the NAS in Windows Explorer when I first power-up then that drive has a red cross on it. Clicking it and waiting about 20 seconds wakes the NAS up.

A couple of questions:

1. Could I set Vice Versa to "try again every 20 seconds" if it can't see the NAS and does Vice Versa looking for the NAS folder do the same thing as me clicking on the NAS drive in Windows Explorer - thereby waking it up. Or is Vice Versa not capable of waking up a NAS?

2. Is my work-around not the best option - and if so what is the correct solution?

2spring · Joined: 13 Mar 2014 Posts: 14

Hi ViceVersa admin, if it looks like I'e messed up somehow or whatever then please say so - this long to answer a support query is unusual

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8682

Hi, sorry for the delay, the icons taskbar should be visible no matter the scheduling settings. The fact that other icons are also incorrectly showing might mean a general system issue, could you restart the PC again please and see if the problem persists? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

2spring · Joined: 13 Mar 2014 Posts: 14

I've just had a major system drive issue and I am going to rebuild my system drive so I'll post again after that if the problem persists.