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VV crashes when manually moving the vertical scroll slider

 
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backupwiz



Joined: 06 May 2009
Posts: 24

PostPosted: Sat Oct 13, 2018 8:06 pm    Post subject: VV crashes when manually moving the vertical scroll slider Reply with quote

So...

When manually moving the vertical scroll slider, while looking through the comparison results, the latest version of VV crashes on Windows 10 64.

I remember this happening with the previous major version as well.

Has anyone else reported this? Will it be fixed?

Best regards,
BW
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8672

PostPosted: Sun Oct 14, 2018 11:51 pm    Post subject: Reply with quote

Hi, yes, we will fix every error reported... are you maybe able to send the profile log for this profile (see profile settings -> execution) and maybe also a screenshot or short video of the issue if possible to support? thank you!
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backupwiz



Joined: 06 May 2009
Posts: 24

PostPosted: Mon Oct 15, 2018 5:43 am    Post subject: Reply with quote

I understand that there is very little to go on right now (just hearsay, basically), but on the other hand the log file contains too much personal information, so I am reluctant to send that around.

If this helps, the bug seems to manifest itself in those cases when the comparison results window contains a lot of entries and the list is being scrolled from top to halfway through.

Then it all hangs and even if I choose to wait, I have to ultimately forcibly close VV.

I hope this will help you reproduce it.
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Oct 15, 2018 11:50 pm    Post subject: Reply with quote

No problem, thanks, we will try to re-create this issue on our computers.
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backupwiz



Joined: 06 May 2009
Posts: 24

PostPosted: Wed Oct 31, 2018 9:01 pm    Post subject: Video Reply with quote

I have a video of the problem on my laptop (and, please, note that the problem persists both on my laptop and my desktop, so it is not system-specific). Where can I send it to you?
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Wed Oct 31, 2018 9:56 pm    Post subject: Reply with quote

Hi, that's great, could you send it to support via e-mail? thanks!
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backupwiz



Joined: 06 May 2009
Posts: 24

PostPosted: Wed Oct 31, 2018 10:01 pm    Post subject: Reply with quote

Done. Please, check your mail.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8672

PostPosted: Thu Nov 01, 2018 10:32 pm    Post subject: Reply with quote

Hello, thank you very much, I have a couple of questions on the video:
a) how do you scroll down the list?
b) do you have the profile log that you can send ? (see profile settings -> execution for this profile). Just the point where it crashes... does it show that Viceversa created a crash debug file .dmp and .rpt ?
c) can you send the profile file .fsf too?

thanks!
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