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Large Files in target not copying to Source
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WPC_Helpdesk
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PostPosted: Mon Aug 29, 2016 6:44 pm    Post subject: Large Files in target not copying to Source Reply with quote

We have large files (~50+ MB) in our target locations that are not being synched with their appropriate source locations. We are getting the following error message.

2016-08-25 08:23:42 : Copying file \\...\924316\924316_HGVC_SeaWrld_Bldg6_7_8\Sub_Vdr\12_Sorensen\080316.pdf <to> \\...\924316_HGVC_SeaWrld_Bldg6_7_8\Sub_Vdr\12_Sorensen\080316.pdf (50.10MB) [Can not open "\\...\924316\924316_HGVC_SeaWrld_Bldg6_7_8\Sub_Vdr\12_Sorensen\080316.pdf". A device attached to the system is not functioning.] [ERROR].

The Profile Settings are below:
Profile File: C:\DATA\VVPro\924316_HGVCSeaworld678.fsf

Folders
- Source: "\\...\Active Renovations\924316_HGVC_SeaWrld_Bldg6_7_8\"
- Target: "\\...\924316\924316_HGVC_SeaWrld_Bldg6_7_8\"
- Include Subfolders: Yes
- Create sources/targets that do not exist
- Exclude files: ".ds_store"
- Exclude files: "*~*"
- Exclude files: "thumbs.db"
- Exclude subfolders: ".fsdl"
- Exclude subfolders: ".DS_Store"
Comparison
- Comparison Type: Size and Timestamp
- Ignore 2 seconds difference
- Ignore any second difference
- Ignore 1 hour difference
Execution
- Method: Synchronization (synchronize conflicts)
- No overwrite / read-only / error confirmations
- Tracking Database: "C:\Data\VVPRO\924316.tdb"
- Log File: "C:\Data\VVPRO\924316.log" (max 100000 KB)
- Log only summary and errors
- No archive for deleted/replaced source files
- No archive for deleted/replaced target files
- Process Priority: Realtime
- Use Windows native file copy (unbuffered)
- Speed: 100 (flush the buffer every write)
- Copy files even if timestamp changes after initial comparison
- Retain folder created and modified timestamps when copying
- Copy files even if they have timestamp errors
- Include offline files
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8229

PostPosted: Tue Aug 30, 2016 12:55 am    Post subject: Reply with quote

This error is reported by Windows directly to ViceVersa.
This error happens when the system has encountered a communication problem while trying to read information from a drive or while trying to write data to a drive. The problem can be caused by faulty hardware or by file system issues.

Usually there's other evidence of these errors in the System Event Log as NTFS, FTDISK, and DISK errors.

It is recommended that you run CHKDSK /r on the drive that is experiencing the problem. If the error is on Read, it is the drive that is being copied. If the error is on Write, it will be the drive you are saving the files to.

NOTE: CHKDSK does not always find or repair these errors. Much of the time it is necessary to obtain a better diagnostic repair utility directly from the Hard Drive Manufacturer , e.g. Fujistu, Hitachi/IBM, Maxtor/Quantum/Seagate, Samsung, Western Digital/WD.
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TGRMN Software
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PostPosted: Tue Aug 30, 2016 1:11 am    Post subject: Reply with quote

Some HDD diagnostics utilities:

http://www.hdtune.com/
Seagate: http://www.seagate.com/au/en/support/downloads/seatools/
http://www.grc.com/sr/spinrite.htm
WD: http://support.wdc.com/downloads.aspx

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WPC_Helpdesk
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PostPosted: Tue Aug 30, 2016 11:40 am    Post subject: Reply with quote

Every other copy utility that we use does not get an error. Only ViceVersa and there are no issues reported in the Event logs on either server.

These are VMs so it is a little hard to understand why I would be getting an Hardware error from a Virtual disk system that has about 50 other servers on it (VMWARE/SAN) with no other systems getting error messages from large file copies.
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TGRMN Software
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PostPosted: Wed Aug 31, 2016 12:45 am    Post subject: Reply with quote

Hi, does it still give an error if you change the following profile settings:

Process Priority from Realtime to Idle
Use Windows native file copy -> disable
Speed: 100 (flush the buffer every write) -> Do not flush buffer every time

thanks
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TGRMN Software
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PostPosted: Wed Aug 31, 2016 12:47 am    Post subject: Reply with quote

Is the error given for the source file or the target file?

\\...\924316\924316_HGVC_SeaWrld_Bldg6_7_8\Sub_Vdr\12_Sorensen\080316.pdf

I am unable to see the complete path, thanks
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TGRMN Software
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PostPosted: Wed Aug 31, 2016 12:48 am    Post subject: Reply with quote

Are you using the latest version / build? thanks
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WPC_Helpdesk
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PostPosted: Wed Aug 31, 2016 6:02 pm    Post subject: Large Files in target not copying to Source Reply with quote

Error from Source

Version: ViveVersaPRO 2.5 Build 2517 64-bit

Made the changes:
Realtime to Idle
Uncheck Flush
Native File already disabled

Still got the error on Profile Run
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TGRMN Software
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PostPosted: Thu Sep 01, 2016 12:10 am    Post subject: Reply with quote

OK, does this happen for all files > 50MB in all locations? Please try to copy one of the files that do not copy from source to a different location in source and copy it from there. thanks
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WPC_Helpdesk
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PostPosted: Thu Sep 01, 2016 1:22 pm    Post subject: Reply with quote

Yes we get this error for all files >50MB in all locations.

Copied the file to a different location in source. Received the same error
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TGRMN Software
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PostPosted: Fri Sep 02, 2016 1:02 am    Post subject: Reply with quote

OK, thanks, please disable all these options:

Comparison
- Ignore 2 seconds difference
- Ignore any second difference
- Ignore 1 hour difference
Execution
- Use Windows native file copy (unbuffered)
- Copy files even if timestamp changes after initial comparison
- Retain folder created and modified timestamps when copying
- Copy files even if they have timestamp errors
- Include offline files

Plus set these option to default:
- Process Priority: Realtime --> Idle
- Speed: 100 (flush the buffer every write) --> do not flush the buffer every write

Please send log to support when it runs

thanks!
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WPC_Helpdesk
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PostPosted: Fri Sep 02, 2016 1:46 pm    Post subject: Reply with quote

DISABLED the following:
- Ignore 2 seconds difference
- Ignore any second difference
- Ignore 1 hour difference
- Use Windows native file copy (unbuffered)
- Copy files even if timestamp changes after initial comparison
- Retain folder created and modified timestamps when copying
- Copy files even if they have timestamp errors
- Include offline files

set these option to default:
THESE OPTIONS WERE ALREADY SET TO DEFAULT

Log file emailed to support: support@tgrmn.com
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WPC_Helpdesk
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PostPosted: Fri Sep 09, 2016 12:39 pm    Post subject: Reply with quote

Has someone on your team been able to take a look at the error log we emailed?

We are still getting the error messages.
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WPC_Helpdesk
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PostPosted: Wed Sep 28, 2016 5:51 pm    Post subject: Reply with quote

Is it safe to assume you are not going to give a solution to this issue or that you don't have an answer?
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TGRMN Software
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PostPosted: Thu Sep 29, 2016 12:55 pm    Post subject: Reply with quote

Hi, we just sent you an e-mail. thanks
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