Licence 'Registration Text' issue

Alice · Joined: 29 Jan 2015 Posts: 208

Hi, as a big fan of ViceVersa I have managed to persuade the organisation I am working with (contract position) here in London to buy a server licence, client and VV engine server premium, this is their interpretation of 'Evaluation' (!) and hopefully they'll buy more for their other sites and 'sister' organisations.

Unfortunately, I forgot to remind them (in fact it never occurred to me) that the e-mail address you purchase with becomes your Registration Text.

It's against organisation policy (or something like that) to have an individual's name within a product, so they won't deploy until they have an internal support e-mail address registered, which seems fair as the poor soul who purchased VV could get lots of internal enquires for help otherwise and of course they may change their role ! They say they have e-mailed VV support - support at tgrmn.com, but no response, could you take a look please....

Purchase Date : 2016-02-04, Order Number ends : xxxxxxx4102

Many thanks

Alice

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8234

Hi Alice,

Thank you for purchasing ViceVersa. No problem, we will change the license and re-send it.

thanks!
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Alice · Joined: 29 Jan 2015 Posts: 208

Tks, but there's been no contact from your Support Team to the customer Smile

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8234

OK, it's all done now, we have sent the amended license codes for ViceVersa and VVEngine via e-mail Smile

thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

Alice · Joined: 29 Jan 2015 Posts: 208

I have checked with my contact and they have the correct licence now Smile

Thank you very much.

Alice