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Licence 'Registration Text' issue

 
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Alice



Joined: 29 Jan 2015
Posts: 208

PostPosted: Tue Feb 16, 2016 8:40 pm    Post subject: Licence 'Registration Text' issue Reply with quote

Hi, as a big fan of ViceVersa I have managed to persuade the organisation I am working with (contract position) here in London to buy a server licence, client and VV engine server premium, this is their interpretation of 'Evaluation' (!) and hopefully they'll buy more for their other sites and 'sister' organisations.

Unfortunately, I forgot to remind them (in fact it never occurred to me) that the e-mail address you purchase with becomes your Registration Text.

It's against organisation policy (or something like that) to have an individual's name within a product, so they won't deploy until they have an internal support e-mail address registered, which seems fair as the poor soul who purchased VV could get lots of internal enquires for help otherwise and of course they may change their role ! They say they have e-mailed VV support - support at tgrmn.com, but no response, could you take a look please....

Purchase Date : 2016-02-04, Order Number ends : xxxxxxx4102

Many thanks


Alice
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8234

PostPosted: Tue Feb 16, 2016 10:26 pm    Post subject: Reply with quote

Hi Alice,

Thank you for purchasing ViceVersa. No problem, we will change the license and re-send it.

thanks!
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Alice



Joined: 29 Jan 2015
Posts: 208

PostPosted: Thu Feb 18, 2016 9:12 am    Post subject: Reply with quote

Tks, but there's been no contact from your Support Team to the customer Smile
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8234

PostPosted: Fri Feb 19, 2016 7:12 am    Post subject: Reply with quote

OK, it's all done now, we have sent the amended license codes for ViceVersa and VVEngine via e-mail Smile thanks!
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Alice



Joined: 29 Jan 2015
Posts: 208

PostPosted: Fri Feb 19, 2016 1:55 pm    Post subject: Reply with quote

I have checked with my contact and they have the correct licence now Smile


Thank you very much.




Alice
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