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Failed Connecting to VVEngine

 
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Thu Nov 08, 2012 4:12 pm    Post subject: Failed Connecting to VVEngine Reply with quote
On one of our servers, I am receiving the following windows error message:
"Failed connecting to VVEngine." when trying to open VVEngine from the Windows System Task Bar.

When I try to open VVEngine Settings, I receive this error:
"Failed connecting to VVEngine - GetHTTPPort()"

Everything seems to be running though; files are definitely replicating. The log file shows nothing out of the ordinary either.

I think a server reboot will fix it, however I would like to know what the cause of this maybe so proper measures can be taken in case it occurs again or at least prevent it from happening again.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Fri Nov 09, 2012 5:28 am    Post subject: Reply with quote
Hi, which version / build of VVEngine are you using on this server? thanks
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Mon Nov 12, 2012 1:55 pm    Post subject: Reply with quote
VVEngine 2.1 Build 2102
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Tue Nov 13, 2012 12:38 pm    Post subject: Reply with quote
Thanks, can you send the VVEngine log (VVEngine.log) to support @ tgrmn.com please? thanks
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Wed Nov 14, 2012 3:22 pm    Post subject: Reply with quote
I can send it but just want to ensure my email does not get blocked again because of an attachment?
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Wed Nov 14, 2012 11:53 pm    Post subject: Reply with quote
Please send 2 e-mails, one without attachment and one with. If we do not get the one with the attachment I will reply to the one without, thank you.
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Fri Jan 04, 2013 7:38 pm    Post subject: Reply with quote
Hello, I just realized I sent you the wrong log files. Where exactly would I find the VVEngine.log file?
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Sat Jan 05, 2013 1:24 am    Post subject: Reply with quote
Hi, you should be able to right-click on the VVEngine icon in the Windows Taskbar and select "View VVEngine Log". thanks
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Mon Jan 07, 2013 8:05 pm    Post subject: Reply with quote
Thanks, I was able to find it but it only goes back to 12/03. Where would I be able to change the settings for VVEngine logs so that I can retain everything until I manually archive or remove it myself?
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Tue Jan 08, 2013 3:34 am    Post subject: Reply with quote
Hi, I think the max VVEngine log file size can't be changed unfortunately.... I'll check if there is an undocumented registry settings...
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Tue Jan 08, 2013 6:15 pm    Post subject: Reply with quote
Without the VVEngine logs, I take it this can't be something we can troubleshoot? Please do let me know as we'd like to prevent or handle such errors accordingly should they occur in the future.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Tue Jan 08, 2013 11:58 pm    Post subject: Reply with quote
Without the log it's not possible to investigate what happened, but should it happen again, maybe the log will be large enough and contain info on the failure?
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nasdweb



Joined: 11 Jul 2012
Posts: 53
PostPosted: Wed Jan 09, 2013 4:50 pm    Post subject: Reply with quote
If there is a way to increase log file size max setting for the VVEngine.log file that would be great if it can be provided.
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Johnf
Guest
PostPosted: Tue Aug 08, 2023 1:25 pm    Post subject: Failed to connect to VVengine Reply with quote
I'm having the same issue as reported in this thread. looks like they did a server reboot. is there any other info on the cause for this issue? I see this was back in 2012 so that was a very long time ago. I'm running v2.2 Server Premium (Build 2200) on a windows server 2008 R2 Standard SP1
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8684
PostPosted: Wed Aug 09, 2023 8:10 am    Post subject: Reply with quote
Hi, thank you for posting on the forum, could you please send the file VVEngine.log to support via e-mail? thanks!
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