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Vice Versa is crashing - NO SUPPORT PROVIDED

 
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PostPosted: Fri Jul 27, 2007 2:21 pm    Post subject: Vice Versa is crashing - NO SUPPORT PROVIDED Reply with quote

I am using this soft to sync 20GB of data between the server and 3 machines. It is mission critical!
The software was working fine for over a year, then started crashing on every second scheduled task(random). Sent crash reports and log files to TGRMN. They suggested upgrading to the newest build. had it done - still crashing. Resent all the reports and asked for help ASAP. 5 days -still no answer. I resent the email today and - lets see how long it will take them to respond.
I also remember calling them about a year ago with some problem. After being on the phone for 20 min I've heard that their tech support is not going to spend hours on the software that cost $39. So, I had to solve it myself by trial and error.
???????
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PostPosted: Sat Jul 28, 2007 12:47 pm    Post subject: Reply with quote

Sorry for the delay, what is your e-mail address?
thanks
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PostPosted: Mon Jul 30, 2007 11:43 am    Post subject: Reply with quote

I don't think it's a good idea to post my business email address on this forum. You can run a search for my first name Natalya in your support mailbox. Also, the subject line was "Tech support request" .
Thanks
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PostPosted: Tue Jul 31, 2007 8:37 am    Post subject: Reply with quote

Thank you, I found your e-mail
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PostPosted: Thu Aug 02, 2007 6:32 am    Post subject: Reply with quote

I sent a reply to you via e-mail, thanks
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PostPosted: Mon Aug 06, 2007 3:57 pm    Post subject: No reply received Reply with quote

We communicated via email but I didn't get any answer to my problem, just promises. I keep sending dump and report files but Vice Versa is still crashing.
This is going on since July 22nd. I guess the word ASAP means nothing here!
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TGRMN Software
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PostPosted: Tue Aug 07, 2007 12:23 am    Post subject: Reply with quote

Hi, we are checking the latest dmp files you sent, we will let you know as soon as possible, thanks
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TGRMN Software
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PostPosted: Tue Aug 07, 2007 6:50 am    Post subject: Reply with quote

I sent you an e-mail, thanks
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