FAQ and Knowledge Base

If the VVEngine Gadget is showing the message "VVEngine not found or access is denied", the cause could be one of the following:

• VVEngine is not running. The VVEngine icon on the taskbar is gray or not present.
  

  Solution: Start VVEngine: Start -> All Programs -> VVEngine for ViceVersa PRO -> VVEngine Home.
  To show the VVEngine icon on the taskbar select: Start -> All Programs -> VVEngine for ViceVersa PRO -> Show Icon on Taskbar.

• VVEngine is running, but on a different address.  
  

  Solution: Open the VVEngine Home: Start -> All Programs -> VVEngine for ViceVersa PRO -> VVEngine Home. Check the VVEngine address in the browser address bar, then copy the address into the gadget options.

• VVEngine is running, but on a different computer.

  Solution: Enter the remote VVEngine address in the gadget options. Make sure the firewall allows the HTTP protocol over the HTTP port used by VVEngine on the remote computer. The port is shown in the VVEngine address, in the browser address bar and in the VVEngine log. Make also sure that the remote VVEngine allows connections from the IP address of the computer where the gadget is running: check the VVEngine Settings section in the VVEngine help file.

• VVEngine is password protected.

  Solution: If a VVEngine password is set, use the option "Allow Access to VVEngine Read-Only Pages without Password". This option grants read-only access to the gadget. For more info, refer to the VVEngine Main Settings section in the VVEngine help file.