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njs
Joined: 15 Nov 2015
Posts: 4
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 Posted: Sun Nov 15, 2015 12:23 pm Post subject: Cant get VVengine v2.1 (Build 2105) to run as a service |
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Hi, running windows 10 pro(64bit) and cant seem to get VVengine to run as a service.
The only error I get is
"StartServiceCtrlDispatcher failed, error code = 1063 , The service process could not connect to the service controller."
Tried running the batch file as admin, as well as executing the command from with an elevated cmd prompt
VVengine works ok from the web interface.
Any ideas? I really need this to run as a service if at all possible
Thanks |
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8685
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| Posted: Mon Nov 16, 2015 1:19 am Post subject: |
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Hi, I just tried on both Win 10 Home and Enterprise and it installs OK (under an admin account) .  Can you see VVEngine in the list of services if you open the Service Console? thanks
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njs
Joined: 15 Nov 2015
Posts: 4
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| Posted: Mon Nov 16, 2015 9:27 am Post subject: |
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Hi
nope not there. The system was a fresh windows 7 ultimate install, upgraded from a win 10 DVD ISO. The only software running on it is plex and Norton internet security(already disabled it to see if it worked, which it didn't)
I have a few days in which I can revert back to windows 7 and try from there? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8685
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| Posted: Mon Nov 16, 2015 12:10 pm Post subject: |
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Hi , try running:
C:\Program Files\VVEngine\serv\Service - UNINSTALL VVEngine as Service.bat
first and then
C:\Program Files\VVEngine\serv\Service - INSTALL VVEngine as Service.bat
Also what do you have in the file C:\Program Files\VVEngine\serv\vvengineservice.log ?
thanks
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njs
Joined: 15 Nov 2015
Posts: 4
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| Posted: Mon Nov 16, 2015 1:24 pm Post subject: |
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Hi, thanks for getting back to us 
Did the above to no avail. the log file contains the below..
11/16/2015 08:49:49 [136609.769-PID:6336-02792] VVEngine path: C:\Program Files (x86)\VVEngine\vvengine.exe
11/16/2015 08:49:49 [136609.769-PID:6336-02792] Command Line Flag: vvengineservice
11/16/2015 08:49:49 [136609.769-PID:6336-02792] Command Line Flag: -1
11/16/2015 08:49:49 [136609.769-PID:6336-02792] StartServiceCtrlDispatcher failed, error code = 1063 , The service process could not connect to the service controller.
11/16/2015 08:49:49 [136609.769-PID:6336-02792] Done. |
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TGRMN Software
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njs
Joined: 15 Nov 2015
Posts: 4
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| Posted: Sun Nov 22, 2015 10:56 am Post subject: |
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Hi
tried new installs of both windows 7 ultimate and windows 10 pro 64 bit, and still cant get it to run as a service. Both installs were on a new formatted drive with windows being fully patched and updated. No additional AV/firewall software was running.
Still the same error 
Are they are any windows services, patches or DLL's etc I should be looking to see are missing or failing? |
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8685
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| Posted: Mon Nov 23, 2015 4:04 am Post subject: |
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Hi, what is the exact version of the two OS you installed please? I would like to install exactly the same on our test machine. Are you logged on under basic admin? thanks
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Guest
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| Posted: Mon Sep 19, 2016 2:41 pm Post subject: |
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I am getting the same error.
Is there a fix to this issue?
Thanks! |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8685
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| Posted: Tue Sep 20, 2016 1:23 am Post subject: |
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Hi, what version of Windows and what version of VVEngine please? When you install the service what user are you logged in with? Admin or non admin? local or with e-mail accnt? thanks!
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Guest
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| Posted: Tue Sep 20, 2016 2:20 pm Post subject: |
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Windows Version: Microsoft Windows Server 2012 R2 Standard 64bit
VVEngine Version: 2.1 Server Premium (Build 2106)
When I run the install*.bat I am logged in with a domain Administrator account and am running it from a command prompt that is started with the "Run As Administrator" option. |
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TGRMN Software
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Guest
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| Posted: Thu Sep 22, 2016 6:46 pm Post subject: |
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Actually I was able to log in with a Local Admin account and the install bat ran successfully under that user .
Thanks! |
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TGRMN Software
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